Lodge Worker / Resort Guest Services Representative (full and part-time opening) – Wheelers Point – Williams, MN

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Wheelers Point Resort in beautiful Baudette, MN is actively seeking a full-time Lodge Worker / Resort Guest Services Representative to WOW our guests with hospitality from the moment they arrive until their departure. Living accommodations are available to the right person if need to relocate. Are you a customer service rockstar who thrives in a fast-paced environment? Are you interested in the hospitality industry? If providing a smile to weary travelers, meeting new people from near and far, and providing remarkable customer service would be enjoyable to you, then this is your dream job.

This position pays $13.00-$17.00/hr, depending on experience, plus tips and possible bonuses. We also offer a 401(k) plan with a match, free meals when working, and the use of our resort resources such as our ice fishing houses and empty seats on our charter boats when enjoying a day off. If this sounds like the opportunity in hospitality that you’ve been looking for, apply today!

ABOUT WHEELERS POINT RESORT

With 19 rental cabins and 42 heated ice fishing houses, we are a family-owned, mid-size fishing resort on Lake of the Woods in Minnesota. We also run charter fishing excursions, boat and pontoon rentals, and a bar and grill. Our facilities are the ideal location for fishing and hunting trips, family vacations and reunions, business meetings and incentives, and corporate retreats. Guests come from all over to enjoy our outdoor wonderland that offers a variety of recreational activities such as boating, fishing, water-skiing, swimming, island excursions, golf casino action, hunting, snowmobiling, cross-country skiing, and ice fishing. The most common refrain we hear from guests is “we’ll be back!”

We value each and every employee who helps us take such good care of our guests. Treating our employees with respect is very important to us. We offer a fun, familial environment, above average pay, and enjoyable perks.

A DAY IN THE LIFE AS A LODGE WORKER / RESORT GUEST SERVICES REPRESENTATIVE

As a Lodge Worker / Resort Guest Services Representative, you are the heart and soul of our fishing resort. You arrive each day determined to make sure that our guests feel at home and ensure that their stay is exceptional. Your warm and friendly demeanor makes them feel welcomed as they arrive, and your smile is what they remember long after leaving.

You love that your job is never boring! You are organized and quick-thinking. You are often juggling several high-priority tasks at one time as you check guests in and out, take reservations over the phone, serve food and beverages, answer guests’ questions, and solve problems. It’s a good thing that you are detail-oriented and great at remembering to follow through.

You remain calm and tactful when helping challenging guests. And, you always put yourself in our guests’ shoes as you assist them with their problems. Most of your interactions, however, are pleasant-and even fun. You enjoy hearing about where our guests are from and what their plans are and love giving suggestions about things to do while they are here. You feel great about the important part you play in the success of both our fishing resort and our guests’ recreational activities.

QUALIFICATIONS FOR A LODGE WORKER / RESORT GUEST SERVICES REPRESENTATIVE

  • Customer service experience

Any experience in the hospitality industry is a plus! Do you love working with people? Do you have excellent communication and interpersonal skills? Do you have a positive attitude? Are you respectful of privacy and confidentiality? Are you passionate about providing world-class customer service? If so, then you might just be perfect for this position!

ARE YOU READY TO JOIN OUR HOSPITALITY TEAM?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that this Lodge Worker / Resort Guest Services Representative position at our fishing resort would be a great fit for your customer service skills, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

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