Belcam Inc., in business for 70 years, and 100% employee owned, is seeking an experienced B2B Inside Sales and Customer Service associate to work with our dedicated team of employee/owners to achieve increase our customer base and grow our annual sales. The ideal candidate will be an enthusiastic, outgoing and energetic person possessing great communication skills, have a head for detail and accuracy as well as being passionate about closing the deal while providing the best in customer service.
- Make direct sales phone calls to new prospects, existing customers and inactive accounts from referrals, call lists and internal database.
- Build relationships with customers and sell product via phone.
- Meet or exceed daily, weekly & monthly sales & productivity goals.
- Communicate professionally via telephone, email, and verbally.
- Identify customer needs and present appropriate solutions.
- Manage a variety of customer situations; respond promptly to customer needs; solicit customer feedback to improve service..
- Manage time efficiently and effectively.
- Overcome customer reluctance when applicable, recommend alternative products & up-sell.
- Navigate multiple computer software products
- Follow company policies and procedures and carry out miscellaneous tasks as assigned by management.
- 5 years of proven B2B inside & outside sales experience
- Prior success with telephone cold calling, Possess the persistence to make a large volume of phone calls in a day (100+)
- Able to handle pressure in a fast paced environment
- Self-motivator and highly developed organizational skills
- Superlative verbal and written communications skills. Excellent listening and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Fluency in Spanish a plus
- Present a professional image at all times to customers
- Excellent customer service skills(friendly, courteous and helpful)
- Experienced in the use of the Microsoft Office suite of products.
Hours are 8:00 AM to 4:30 PM, a benefits package; incentive program and salary commensurate with abilities & experience are offered. On-site employment only.
Job Type: Full-time
- Sales & Customer Service: 5 years (Preferred)
- Associate (Preferred)
- Spanish (Preferred)
- United States (Required)