CS Core & Roaming L1 Ops. Specialist – Vodafone – Tuzla

CS Core & Roaming L1 Ops. Specialist
Vodafone 3.000 yorumTuzla
We are seeking a CS Core & Roaming L1 Ops. Spec. with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to CS Core & Roaming L1 Ops. Executive of Vodafone Turkey.

The accountabilitie s of this role are:

  • To perform fault monitoring and remote fault management activities for Level one(1) operations and manage general CS&Roaming network performance 7days /24 hours in all CS Core Network Elements.
  • Monitor and manage CS Core & Roaming faults.
  • Publish the daily working reports.
  • Monitoring of outputs of the scripts that reports the network problems by umbrella fault management tools, e-mail or sms.
  • Monitioring of notifications and indicators of performance of network for abnormal situation.
  • Completing or Escalating of request coming from other operators, 3rd party companies, roaming partners, etc…
  • Announcing of the incident like clear code increasing, disruption, link disconnection, performance degradation ,etc…
  • Deciding the severity of the problem and reporting emergency and critical problems to Cs L2/L3 .
  • Monitoring of the customer complaints reported via maximo
  • Completing requests coming from other departments.

Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.

  • Graduate from Electronic or Telecommunication Engineering or Technical High Schools
  • Strong analytical skills and problem-solving abilities, ability to multi-task
  • MS office applications
  • Supply high concentration and attention.
  • Ability to work in shift environment
  • To have intermediate or advance level of English.

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